Receiving Greater Wellington (GW) flood warnings is an advisory service, and GW does not accept responsibility for any losses incurred due to flooding. GW expressly disclaims any liability for any failure of the service to deliver notifications or otherwise function as intended, as well as for any actions taken or not taken by recipients based on the receipt or non-receipt of a warning.
However, we strongly advise users to take these warnings seriously and to take appropriate measures to protect themselves and their property in the event of a flood. We also recommend monitoring weather forecasts, current conditions and taking any necessary precautions.
GW is using a Software as a Service (SaaS) system provided by TNZ Group Limited to implement flood warnings. This New Zealand-born company specializes in message delivery technology, streamlining business communications worldwide. For more information, please visit the TNZ Group Limited website.
The GW Forecast and Warning Duty Officer (FWDO) receives a river or rainfall alarm via the GW telemetry system. Using the TNZ system, a template message is sent in Interactive Voice Response (IVR) format to assigned recipient’s mobile phone and/or landline. The TNZ system enables FWDOs to efficiently distribute flood warnings, ensuring the timely and accurate delivery of flood information, thereby protecting both people and property in the region.
During a flood, FWDOs won't track individuals’ interactions, but will be used for system analysis later. The FWDOs will no longer be making or receiving phone calls regarding flooding.
Please see our privacy statement for more information.